Shipping policy

HomeVestaHub.com

At HomeVestaHub, we are committed to delivering your Home & Gardening products quickly, safely, and efficiently. This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery methods, charges, and other related information to ensure a smooth shopping experience for our customers.

1. General Information

  • Store Name: HomeVestaHub.com

  • Business Email: homevestahub@gmail.com

  • Contact Number: 7003996055

  • Registered Address: 1482, Sherwood Estate, Netaji Subhash Road, Danga, South 24 PGS, West Bengal – 700103

  • GST Number: 19AQGPM2975EIZL

  • Category: Home & Gardening Products

By placing an order with HomeVestaHub, you agree to the terms mentioned in this Shipping Policy.

2. Order Processing Time

All orders placed on HomeVestaHub are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing your items for dispatch.

Key Points:

  • Orders placed before 2 PM are usually processed the same day.

  • Orders placed after business hours will be processed the next working day.

  • During peak seasons, festive sales, or promotional events, processing times may be slightly extended.

You will receive an order confirmation email once your order is successfully placed and another notification once your order has been shipped.

3. Shipping Time & Delivery Estimates

We strive to deliver your orders as quickly as possible across India.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary depending on courier services, weather conditions, or unforeseen logistical delays.

4. Shipping Charges

We aim to keep our shipping charges affordable and transparent.

Shipping Fee Structure:

  • Free Shipping: Available on selected products or special promotions.

  • Standard Shipping Charges: Calculated at checkout based on location and product weight.

  • Cash on Delivery (COD): Additional charges may apply depending on order value and delivery location.

All applicable shipping charges will be clearly displayed at the checkout page before payment.

5. Cash on Delivery (COD)

HomeVestaHub offers Cash on Delivery (COD) service for most locations across India.

Important Notes for COD:

  • COD is available for orders within eligible serviceable pin codes.

  • A small COD handling fee may be applied.

  • Customers are requested to provide accurate contact details to avoid delivery issues.

  • Orders may be confirmed via phone before dispatch.

We reserve the right to cancel COD orders if verification fails or if the order appears suspicious.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

Tracking Details:

  • You can track your shipment using the courier partner’s website.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

  • In case of any tracking issues, feel free to contact our support team.

7. Shipping Partners

We collaborate with reliable courier and logistics partners to ensure safe and timely delivery of your products. Our partners are selected based on performance, serviceability, and delivery speed.

8. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times.

If Delivery Fails:

  • The package may be returned to our warehouse.

  • Re-shipping may require additional charges.

  • Incorrect address or unreachable phone number can lead to failed delivery.

Please ensure your shipping details are accurate and that someone is available to receive the package.

9. Address Accuracy

Customers are responsible for providing correct and complete shipping details.

Important Guidelines:

  • Include full address with landmark and PIN code.

  • Ensure phone number is active and reachable.

  • HomeVestaHub will not be responsible for delays or losses due to incorrect information.

If you need to update your address, contact us immediately before your order is dispatched.

10. Delayed or Lost Shipments

While we aim for timely delivery, delays can sometimes occur due to external factors.

Possible Reasons:

  • Weather disruptions

  • Logistics or courier issues

  • High order volumes

  • Government restrictions

In case your order is delayed beyond the estimated delivery time, please contact our support team.

If a shipment is confirmed as lost, we will initiate a replacement or refund as per our Return & Refund Policy.

11. Damaged or Tampered Packages

We take utmost care in packaging your products securely.

Upon Delivery:

  • Check the package condition before accepting.

  • If the package appears damaged or tampered, you may refuse delivery.

  • Alternatively, record an unboxing video as proof.

If you receive a damaged product, contact us within 48 hours of delivery with images/videos.

12. International Shipping

Currently, HomeVestaHub does not offer international shipping. We only deliver within India.

We are working on expanding our services in the future.

13. Partial Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse logistics

  • Size or weight considerations

You will receive separate tracking details for each shipment.

14. Shipping Restrictions

Certain locations may have limited serviceability due to courier constraints.

Restricted Cases:

  • Remote villages or inaccessible areas

  • Government-restricted zones

  • Areas with ongoing disruptions

If your location is not serviceable, we will inform you and process a refund if payment has been made.

15. Customer Support

We are here to assist you with all your shipping-related queries.

Contact Details:

We aim to respond to all queries within 24–48 hours.

16. Policy Updates

HomeVestaHub reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for any changes. Continued use of our website implies acceptance of the updated policy.

17. Conclusion

At HomeVestaHub, our goal is to provide a reliable and hassle-free delivery experience for all your Home & Gardening needs. We continuously work to improve our logistics network and ensure that your products reach you safely and on time.

If you have any questions or concerns regarding shipping, feel free to reach out to us. Your satisfaction is our priority.

Thank you for shopping with HomeVestaHub!