Refund policy

HomeVestaHub.com

At HomeVestaHub.com, we strive to provide high-quality Home & Gardening products that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the terms and conditions for returns, replacements, and refunds.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or broken upon delivery

  • You received an incorrect item

  • The product is missing parts or accessories

  • The item significantly differs from the product description

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition

  • The product must be returned with original packaging, tags, manuals, and accessories

  • A return request must be initiated within 7 days of delivery

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Used or damaged items not caused during delivery

  • Products without original packaging or missing accessories

  • Perishable or consumable items (if applicable)

  • Customized or made-to-order products

  • Clearance or final sale items

We reserve the right to refuse returns that do not meet our policy conditions.

3. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at homevestahub@gmail.com

  2. Provide the following details:

    • Order ID

    • Product name

    • Reason for return

    • Clear photos or videos of the issue

  3. Our support team will review your request within 2–3 business days

  4. Once approved, we will provide return instructions

Please do not send any product back without approval, as it may not be accepted.

4. Return Shipping

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost

  • If the return is for any other reason (change of mind, wrong selection), the customer may be responsible for return shipping charges

  • We recommend using a trackable shipping method to ensure safe delivery

5. Refund Policy

Once your returned item is received and inspected:

  • You will be notified about the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

Refund Methods:

  • Prepaid Orders: Refunded to the original payment method

  • Cash on Delivery (COD) Orders: Refunded via bank transfer or UPI

Please note:

  • Shipping charges are non-refundable unless the return is due to our error

  • Refund processing time may vary depending on your bank or payment provider

6. Replacement Policy

We offer replacements under the following circumstances:

  • Damaged or defective products

  • Incorrect items delivered

Replacement requests must be made within 7 days of delivery.

Once approved:

  • A replacement will be shipped at no extra cost

  • If the product is unavailable, a full refund will be issued

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order

  • Once the order is processed or shipped, cancellation may not be possible

To cancel your order, contact us immediately at homevestahub@gmail.com.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider or bank

  • Processing delays may occur depending on your financial institution

If you still have not received your refund, please contact us.

9. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos as proof

We will arrange for:

  • Replacement OR

  • Full refund

10. Exchange Policy

We currently do not offer direct exchanges. If you need a different item:

  • Return the original product (if eligible)

  • Place a new order

11. Return Address

HomeVestaHub
1482, Sherwood Estate
Netaji Subhash Road, Danga
South 24 Parganas, West Bengal
Pin Code: 700103
India

Phone: 7003996055
Email: homevestahub@gmail.com

12. Contact Information

For any questions regarding returns or refunds, please contact us:

  • Email: homevestahub@gmail.com

  • Phone: 7003996055

  • Address: 1482, Sherwood Estate, Netaji Subhash Road, Danga, South 24 PGS, West Bengal – 700103

Our support team is available to assist you and ensure a smooth resolution.

13. Important Notes

  • All return and refund decisions are subject to verification and approval

  • We reserve the right to update or modify this policy at any time without prior notice

  • By placing an order on our website, you agree to this Return & Refund Policy

14. Policy Compliance

This policy complies with standard eCommerce practices in India and is designed to ensure transparency, fairness, and customer satisfaction. We encourage customers to read this policy carefully before making a purchase.

15. Customer Satisfaction Commitment

At HomeVestaHub.com, your satisfaction is our priority. We continuously work to improve our services and product quality. If you experience any issues, we are committed to resolving them promptly and professionally.